Overview

You notice that the content editing ribbon is missing. 

Solution

Find out which account is being used so the proper account is deleted

• • Go to Site Settings -> Under Web Design Galleries -> Master pages and page layouts.
  • Navigate to Bonzai folder -> Bonzai.master 
  • Download and provide a copy of the bonzai.master page and send to Bonzai Support

<supportagent>

This issue has been seen when there is a duplicate Brick account.

Please refer to this article: Escalating to Engineering and SaaS Ops

Follow the Bonzai Duplicate Customer Accounts in Brick runbook.

• Contact the SaaSOps team to remove the duplicate Brick account
• Confirm with the customer once SaaSOps completes the removal process

</supportagent>