Overview

A new user needs to be created and added to your organization in Zendesk to enable them to use the support portal. This article contains the instructions on how to proceed. 

Solution

1. Contact Bonzai Support and provide the following details of the new user:
   • First and last name
   • Email address
2. The support agent will confirm when a new user is created
3. The new user will need to verify their email. Check the new user's inbox and spam folders for the verification email.

Note: You cannot use Internet Explorer as a browser for the Aurea Bonzai Support Portal. If you get an Invalid Authentication token error, cookies on your browser might be blocked. Please follow the steps in the article "Invalid Authenticity Token error".

<supportagent>

Please see the Creating a Single Zendesk Account article.

</supportagent>